FAQ
the item is no longer in stock. will you get more in?
- On most occasions yes. Please check back at a later date, or alternatively send a message via the online contact form, and we will notify you as soon as the product is available again.
how can i track the status of my order?
- Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the tracking number provided by Royal Mail for the Special Delivery of your product. You can visit Royal Mail's website and enter the tracking number to check on the status of the delivery of your package.
how long will it take me to receive my order?
- Your order will be dispatched within 2 working days of placing the order. It will be delivered using Royal Mail's Next Day Special Delivery service. Therefore delivery should always be within 1-3 working days. An email will be sent once the item has been dispatched with a tracking number, and confirmation of your delivery date.
are gift cards available for purchase?
- At this moment in time, unfortunately it is not possible to purchase a gift card. However you can send a message via the online message form with your details, and we will get back to you as soon as this becomes available.